In accordance with EU Directive 2023/2673, consumers residing within the European Union have the right to cancel distance contracts within 14 days without penalty and without having to provide any reason. To ensure maximum transparency and the absence of access barriers, the procedure can be completed directly online without any requirement for prior registration or authentication on the website. The request is submitted via a two-step verification system and results in the immediate issuance of a confirmation of receipt on a durable medium, sent via email.

Pursuant to Article 59 of the Consumer Code, the client is hereby informed that the right of withdrawal is entirely excluded for consulting or code development services whose performance has already begun or been completed at the client’s express request. The same exclusion applies bindingly to the provision of digital content via non-physical media, including Liquid templates, custom scripts, data architectures, and technical guides, from the exact moment the download or electronic transmission of the source code begins.